When it comes to sample data, TikTok only submits settlement data for sample orders when the order is:
- Fulfilled by TikTok, Shipped by you (Auto-labelled by TikTok, then shipped by you)
OR
- Fulfilled by TikTok, and Shipped by TikTok (FBT)
This means that for orders which are:
- Fulfilled by you, and shipped by you
TikTok does not process settlement data for these - as a result the settled data on the sample page can look wrong.
What do we advise?
If you fulfill & ship any orders entirely yourself (no auto-labelling with TikTok - you create the printing labels yourself, and ship) then you should refer to the live data on the samples page as opposed to the settled data.
Who does this not apply to?
If you use either FBT or auto-labelling my TikTok, you can refer to both live and settled data on the sample page.
Any questions, give me a shout!